Depending on the version of Fishbowl you have, it uses one of the following as the database:
Firebird = Fishbowl previous to 2017
MySQL = 2017 and greater versions of Fishbowl
The good thing about using MySQL is that it is a more standard database in which it is easy to connect to from various report engines and integrate with. The negative about the upgrade is that we have seen clients have issues with existing custom reports.
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eRPs we work with
ReportingGuru works with almost every ERP and database out there. We are database developers, so we know how to find the data in any database/ERP. If there is a database, we can build reports.
Excellent Communication and Top Tier Customer Service
With Report Development, one of the most important, but often overlooked, skills is Communication. Obviously it is necessary to have the required technical skills, but it is super important to have the necessary communication skills to gather the requirements and ask the right questions. Our team is 100% located in the US and has excellent communication skills. Without the communication barriers, we are able to meet with our clients as needed to help flush out any requirements or reporting obstacles smoothly and efficiently, which translates into saving our clients money. We’re proud of our team and how they interact and collaborate with our clients to build relationships and help meet all of their report development needs.
Top Customer Service
We always give same day responses to let our customers know when a report will be complete. This isn’t an extra charge; this is just how we do business by providing great Customer service.
We have a Project Manager that makes sure everything is going in the right direction. Our project manager will ensure that we get responses back to our clients to keep the ball rolling. And we ensure that reports are delivered on time to our customers.
We Believe in Great Communication
Our team members work 100% is the USA, and they are great communicators. At ReportingGuru, we understand that building reports is an iterative and collaborative experience. It’s imperative that our clients are able to relay requirements and the necessary feedback to our team and that we are able to understand and turn that around to deliver exactly what our clients are looking for. This may involve a phone call or a screen sharing session. For this reason, we hire report developers who really know how to talk to clients!
We Have worked with every industry
Every industry has different types of reports that are important to that specific industry. So, jumping in and understanding the business and having prior knowledge of the industry is important. Since we have been in business over 15 years, we have worked with almost every industry out there.
Our team members work 100% in the USA, and they are great communicators. At ReportingGuru, we understand that building reports is an iterative experience. For this reason, we hire report developers who really know how to talk to clients!